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IC-21

Helping organizations, educational institutions, and healt care providers to be more effective when interacting with people from other cultures.

Nowadays no one can doubt that people always have difficulties when crossing cultural boundaries. When interacting with people from other cultures, behaviors and attitudes that proved necessary and effective for achieving goals on one's own culture are no longer effective and useful. Therefore, intercultural interactions are profoundly challenging.

Culture does not mean nation, however. You yourself hold multiple cultural membership: hence the term co-culture (i.e., your religion, economic status, ethnic background, age, gender, sexual preference, professional background, and so forth). Ergo, even if you do not interact with people from other countries, you do with others from co-cultures who speak the same language as you but belong to cultures that are different from yours.

To help you 1) to navigate smoothly across cultural boundaries, 2) to achieve your business goals in a more sustainable way, 3) to engage in a more long lasting relationship with your customers or clients, or 4) to foster a more meaningful communication with your dependents, students, or patients, IC-21 brings the most updated and sophisticated intercultural training.

The IC-21 helps you to develop intercultural competence whether you are an individual or an organization living or operating in Thailand.

Who can take the IC-21 Intercultural training?

The materials and techniques of the IC-21 intercultural training have been successfully used with:

  • Organizations;
  • Sales team;
  • Scientists who conduct their research in international teams;
  • University faculty and staff, and all employees of universities;
  • Technical and administrative staff who come in contact with international employees;
  • Undergraduate and graduate students;
  • Foreign students, and
  • Health care providers.

All exercises that the IC-21 uses in its training program have been used with a vast array of participant groups in domestic and international environments.

IC-21 Intercultural training objectives

The IC-21 intercultural training's goals stress cognitive, affective and behavioral outcomes. In doing so, the IC-21 training explores and stresses culture general content and uses experiential methods to:

  • Expand cultural awareness;
  • Increase tolerance and acceptance of different values, perceptions, assumptions, beliefs and behaviors;
  • Provide trainees with an understanding of their own culture's assumptions, values, beliefs, expectations, and of the degree they are conditioned by it;
  • Understand the process for moving beyond assumptions;
  • Foster the affirmation of all cultures;
  • Develop intercultural communication skills;
  • Integrate cognitive and affective learning so that both intellectual understanding of cultural differences and acceptance of another culture’s validity is congruent with our emotional response and behavior during cross-cultural interaction;
  • Enhance empathy, to see the expressed ideas and attitudes from the other person's point of view, to sense how it feels to people from other cultures, and to achieve the other person's frame of reference in regard to the topics they are talking about;
  • Learn to appreciate cognitive complexity and the importance of frame shifting when encountering unfamiliar situations; and
  • Develop the ability to seek information about events that challenge trainees' own certainties.

IC-21 Intercultural training assessment and follow-up

The IC-21 provides a pre- and post-training self-assessment and report:

After taking the IC-21 Intercultural training

You will be able to:

Where are the IC-21 intercultural trainings conducted?

The IC-21 provides different kinds of intercultural trainings. Those are specially designed to address cognitive, emotional, and behavioral changes. In doing so, the training techniques to develop the mindset and skillset are lecture/discussion techniques, role playing, case studies, critical incidents, culture-general simulations, culture-specific simulations, films, and didactic games. For the sake of comfort, our trainings and seminars can be also conducted in-house in your institution.

IC-21 intercultural training length

Three Training types


0ne-day Training

This is a one-day training, mostly carried out during the weekend. However, it is also possible to organize it during the working days. Generally, the training is divided in two sessions, namely, the morning session (4 hours) and the afternoon session (4 hours as well).

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Two-day Training

It is carried out during two days. Eight hours per day, and each day is divided in two sessions of 4 hours each one. This option not only embraces more topics of the IC-21 Training Program but goes deeper on areas the participants required.

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Four-day Training in a month

It spans 32 hours. It is carried out in four days during a month, one day each weekend. Besides covering the whole program of the IC-21 Training Program, this option explores in detail the “culture-specific area”. Trainees are provided with plenty of opportunity not only to practice but to get very familiar with “perspective taking”, role playing, and the impact of positive and negative emotions in very specific cross-cultural situations.

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Do not hesitate to contact us if you need more detailed information.